Frequently Asked Questions
Everything you need to know about shopping with Rubina's Collection.
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since our collection includes various fits, we recommend measuring yourself and comparing it to our chart. If you are between sizes, we suggest sizing up for a more comfortable fit.
What is your shipping policy and delivery timeline?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Please visit our Returns Portal to start your request.
What payment methods do you accept?
Rubina's Collection accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
How should I care for my Rubina's Collection garments?
To maintain the quality of our fabrics, we recommend following the care label instructions inside each garment. Most of our delicate pieces prefer a cold hand wash or dry cleaning to prevent shrinkage and preserve color vibrancy.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.